Patient Representatives work to meet the needs of patients and families and enhance patient satisfaction by providing a variety of services, including:
- Information about hospital services
- Support during times of crisis
- Information about patient rights and responsibilities
- Explanation of hospital policies
- Assistance with patient issues and concerns
CentraState’s care coordinators are certified nurses who support patients, their families, and other caregivers by coordinating and monitoring care from pre-admission to post-discharge from the hospital. This may mean helping to arrange a visiting nurse, home health aide, or private nursing services or securing home care equipment – such as a wheelchair, walker, hospital bed, home oxygen or IV therapy. They can also help coordinate home hospice services when needed.
Our care coordinators will work with you or your loved one’s health care team and insurance company, within Medicare/Medicaid guidelines when appropriate, to develop a plan that maximizes comfort and wellness.
Social workers are specially-trained professionals who help patients and their families meet the social, economical, emotional, and environmental needs they often face. At CentraState, our social workers meet privately with patients and families to discuss their needs.
Your care does not end once you leave the hospital, rather it has just begun. The Star and Barry Tobias Health Awareness Center offers health education programs and support groups designed to help you attain your optimal health. Programs include weight management, stress management, health screenings, and more.
Observation Unit
The Observation Unit at CentraState Medical Center is a designated area within the hospital that allows our physicians to monitor and evaluate the medical condition of patients who do not meet criteria for inpatient admission but are not well enough to go home without requiring further observation. The unit is a part of CentraState’s ongoing effort to improve patient experience by shortening their stay in the Emergency Department and centralizing care for patients.
While under observation, patients will be regularly assessed by a multidisciplinary care team of physicians, nurse practitioners, and other clinical professionals. After providing all necessary diagnostic tests, medications, and therapies, the physician will discuss with the patient whether the patient should be admitted to the hospital as an inpatient or be discharged with follow up services. This observation period generally lasts 24 hours.
DAISY Award Nomination
Want to say thank you to your nurse? You can now share the story of your compassionate experience and nominate them for a DAISY Award. The DAISY Award is an international recognition program that was created to allow patients and their families the ability to express gratitude to their extraordinary nurses. You can learn more and submit your nomination by clicking on the NOMINATE NOW button.